FAQ for Signers

"What is this?"

You're being asked to sign a contract using Workroom, the platform your designer / consultant / vendor uses to run their business. You don't need a Workroom account, and you don't need to download anything. The link in your email opens the contract right in your browser — desktop, tablet, or phone.

"Is the link safe?"

Yes. Workroom sends each signer a unique, un-guessable link tied only to you. The link is over HTTPS, hosted on Workroom's secure platform, and only opens the document for the person it was sent to. No one else can sign in your place.

"How do I sign?"

1. Click the Review and Sign button in your email

2. The contract opens in your browser

3. Read through; click any field highlighted in your assigned color to fill it

4. When you reach the signature field, click it → choose to Draw, Type, or Upload your signature

5. Click Finish Signing

6. You'll get an email with the signed copy attached

The whole thing usually takes under 2 minutes.

"What do I see when I open the link?"

• The contract document on the left

• An action panel on the right showing fields you need to fill, your signature button, and a "Decline to Sign" option

• Your name + the contract title at the top

• A small status line showing how many other signers are involved and where you are in the order

"It says 'Waiting on someone else to sign first.'"

The designer set the contract to sequential signing — each person signs in a specific order. The current person ahead of you in line hasn't signed yet. Workroom will email you the moment it's your turn; you don't need to do anything until then.

"Can I sign on my phone?"

Yes. The signing page is mobile-friendly. You can draw your signature with your finger on a phone or tablet, or type it in a script font. The flow is the same as desktop.

"What signature options do I have?"

• Draw — sign with finger / mouse / stylus

• Type — pick from script fonts (Pacifico, Caveat, Dancing Script, etc.) and Workroom renders your typed name as a signature

• Upload — paste in a PNG of your signature you've already saved

Pick whichever you're most comfortable with. All three carry the same legal weight.

"There's a 'Pay Retainer' button. What is that?"

The designer requested a payment alongside the contract — typically a deposit / retainer to start the work. The amount is shown on the page. Click Pay Retainer, fill in your card details, and submit. The payment is processed by Stripe, the same processor used by Apple, Lyft, and Shopify; your card details never touch Workroom directly.

You can pay before or after signing — the order doesn't matter. You'll get a separate receipt email for the payment.

"I clicked Pay but the page still says 'Pending.'"

Payments usually confirm in 1-2 seconds, but can occasionally take up to 30 seconds for the network to catch up. Refresh the page after a few seconds and the status will update.

"What if I don't want to sign?"

Click Decline to Sign in the action panel. You'll be asked for a brief reason (optional). The designer is notified immediately. You won't be charged for a retainer if you decline before paying.

"What happens after I sign?"

• You get a confirmation email with the signed PDF attached

• The designer is automatically notified

• If there are other signers after you, they get their invite right away

• The signed PDF is stamped with a tamper-evident audit certificate — IP address, timestamp, browser info, and a unique fingerprint per signer

The signed copy you receive by email is your permanent record. Save it somewhere safe.

"I already signed but I want to see the document again."

Click your original signing link. Workroom will show you the document with your signature in place. Or open the signed-copy email and download the PDF attachment.

"I think I signed with the wrong name / signature."

Reach out to the designer directly. They can void the signed copy and re-send a fresh contract for you to sign again with the correction.

Common problems

"The link in my email says 'expired or invalid'"

A few things could be happening:

• The designer voided the contract — they may be sending you an updated version. Check your inbox for a newer invite.

• The link got truncated when copy-pasted or forwarded — make sure you're clicking the original button in the email, not a partial URL someone shared.

• The contract was sent more than a few weeks ago and the link has aged out — ask the designer to re-send it.

"It says I'm not a signer on this contract"

You clicked a link sent to a different person, or the designer added you to the contract under a different email. Confirm with the designer which email address they used; they can update it and re-send.

"It says 'You have already signed this contract'"

You're done — no action needed. The signed PDF was emailed to you on the day you signed. Search your inbox for the contract name + "signed."

"The signature pad won't draw"

On mobile: tap inside the signature box once first, then draw. Some browsers need a tap to activate the canvas.

If drawing still doesn't work, switch to Type instead — your typed name in a script font is equally valid.

"The page is blank / not loading"

• Try a different browser (Chrome, Safari, Firefox, Edge all work)

• Disable any ad blockers or strict privacy extensions and reload

• If you're on a corporate VPN that filters traffic, try outside the VPN

If none of that works, email the designer — they can confirm the contract is still active and re-send if needed.

"I paid the retainer but my card was charged twice"

That shouldn't happen — Stripe's safeguards prevent duplicate charges within the same flow. But if you see two pending charges, one will drop off within 24 hours automatically. If both settle, contact the designer with both transaction IDs and they can issue a refund through Stripe.

"I want to print the unsigned document before signing"

Use your browser's Print function (Ctrl/Cmd + P) while the contract is open. The action panel won't print — only the document.