Frozen and Closed Accounts

If your Workroom account has been frozen or closed, this article explains what that means, why it happens, and how to request a review.

Frozen vs. closed accounts

Frozen accounts are temporarily restricted while our team reviews activity associated with the account. During a freeze, you may be unable to sign in, access your workspace, or use certain features. A freeze does not always mean a permanent decision has been made.

Closed accounts have been permanently deactivated. Once an account is closed, it can no longer be used on Workroom, and access to associated features and content ends.

Why accounts get frozen or closed

Accounts may be frozen or closed when our systems or team identify activity that conflicts with our Terms of Service. Common reasons include:

• Violations of our Terms of Service or acceptable use policies

• Uploading or publishing content the account holder doesn't have the rights to use, including portfolios, images, or work belonging to someone else

• Suspicious, fraudulent, or automated activity

• Security concerns, such as signs an account may be compromised

• Unresolved billing or payment issues

For security and privacy reasons, we're not always able to share the specific details behind a freeze or closure decision.

What happens to billing

If your account is frozen or closed, you will not be billed for continued use going forward, and any active subscription tied to the account is canceled. If you believe you were charged in error, include that in your appeal (see below) and we'll review it.

What happens to your content and data

While an account is frozen, your content is generally retained but inaccessible until the review is complete. If an account is closed, associated content may be removed in line with our data retention policy. If you need a copy of data you're entitled to, mention this when you contact us and we'll let you know what's available.

How to appeal or request a review

If you believe your account was frozen or closed in error, you can ask us to take another look. Appeals are only accepted through our appeal form:

Myworkroom.co/appeal-account-freeze

This form is the only way to appeal. We can't process appeal requests sent by email, chat, or other channels.

When you fill out the form, please include:

• The email or username on the account

• A brief explanation of why you believe the decision should be reconsidered

• Any supporting information, such as proof that content you uploaded is your own work or that you have the rights to use it

Once you submit the form, our team will review your request and follow up.

What to expect after you appeal

Our team typically reviews appeals within [X business days]. We'll reply to the email address on file with one of the following outcomes:

• Reinstated — the account is restored and you can resume normal use.

• Upheld — after review, the original decision stands.

• More information needed — we may ask follow-up questions before deciding.

We review every appeal carefully, but not all decisions can be reversed. Some closures are final, particularly where we've confirmed a serious or repeated violation of our Terms of Service.

Still have questions?

If you're unsure whether your account is frozen or closed, reach out to us at via chat and we'll help. To appeal a decision, please use the appeal form — it's the only channel we can process appeals through.